This study finds that consumer emotion and the associated review behaviors for hotels differ depending on whether consumers expect online managerial responses (MRs). Among consumers expecting MRs, the extremely dissatisfied consumers reveal excessively negative emotions in their reviews/complaints to ...
Should hotels respond to negative hotel reviews? Is it true that online reviews management tool brings more guests? How to get started using ReviewMinder? I don’t have a subscription for STAAH Max. Can I still use ReviewMinder? When does this software notify about new reviews?Related...
Online Reviews: A study by TripAdvisor found that 93% of travelers consider online reviews when choosing a hotel. Hotels with a higher average review score tend to attract more bookings and command higher room rates. 63% of travelers are influenced by reading the reviews, while 76% are swayed...
Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response International Journal of Hospitality Management Volume 89, August 2020, Page 102559 Purchase options CorporateFor R&D professionals working in corporate organizations. Academic and personalFor academic or pers...
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) influence hotel room occupancy and RevPar directly, and indirectly through the mediating effect of the volume and valence of online reviews they lead to, and to what extent this mechanism is different for different types of hotels in terms of star rating and independent versus chain hotels. ...
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