Hospitalityonline reviewsexpertiseword-of-mouthTripAdvisoremotionsHospitality is one of the sectors that are nowadays most heavily characterized by consumers' tendency to share online reviews on dedicated digital platforms. While most past work has focused on understanding the effect of online reviews and ...
In view of the increasing popularity of online reviews and their significant impact on individual buying behavior as well as on the supply side, this study reviewed and analyzed articles related to online reviews in tourism and hospitality published in academic journals between 2004 and 2013. Based...
Schuckert M, Liu X, Law R. Hospitality and tourism online reviews: Recent trends and future directions. Journal of Travel & Tourism Marketing, 2015, 32(5): 608-21. CrossrefSchuckert, M., Liu, X., & Law, R. (2014). Hospitality and tourism online reviews: Recent trends and future ...
An investigation on online reviews in sharing economy driven hospitality platforms: A viewpoint of trust 来自 国家科技图书文献中心 喜欢 0 阅读量: 486 作者:X Cheng,S Fu,J Sun,A Bilgihan,F Okumus 摘要: Members on both sides of the sharing economy transaction must trust each other to act in...
Predicting Online Complaining Behavior in the Hospitality Industry: Application of Big Data Analytics to Online Reviews. Sustainability. 2022; 14(3):1800. https://doi.org/10.3390/su14031800 Chicago/Turabian Style Sann, Raksmey, Pei-Chun Lai, Shu-Yi Liaw, and Chi-Ting Chen. 2022. "Predicting...
From a sustainable perspective, we consider the development of dynamic phases that can address the nature of online reviews. We demonstrate that such an approach can enhance scholars’ knowledge of sustainable hospitality management. For this purpose, we developed a conceptual model of the changes in...
This method is most suited to smaller businesses that don’t receive many reviews. For brands operating in industries with a high volume of reviews across various platforms (like travel, tourism or hospitality), review management software is a more comprehensive solution. These tools offer a ...
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it reflects how you run your hotel and treat your guests and staff. To enhance your online reputation, adopt an improvement mindset, listen to your guests’ feedback, and actively act based on their reviews. Prioritize your guests’ satisfaction. A happy guest will return, spend more, and pr...
Hospitality Administration/Management Human Resources Management and Services Homeland Security, Law Enforcement, Firefighting and Related Protective Services Criminal Justice and Corrections, General Cybersecurity Defense Strategy/Policy Integration With Campus Can earn degree entirely online Yes Classes include ...