Microsoft Cloud for Financial Services integrates cloud services across Microsoft Azure, Microsoft 365, Microsoft Dynamics 365, and Microsoft Power Platform underpinned by an industry data model, with new capabilities and customizations unique to the financial services industry. ...
The retail banking dedicated hub consolidates the most relevant information about the customer into a unified view that offers a consistent and cohesive source of truth regarding the customer.
This research is based on 20 in-depth interviews, two focus group discussions (n = 18) and 301 survey data from multichannel banking customers in Australia. PLS path modeling was used to test hypothesized relations and validate the hierarchical INQ model and its effects on outcome constructs. ...
Omnichannel retailing with brand engagement, trust and loyalty in banking: the moderating role of personal innovativeness Int. J. Bank Market. (2023), 10.1108/IJBM-07-2022-0292 (ahead-of-print) Google Scholar Yao et al., 2023 P. Yao, M.F. Sabri, S. Osman, N. Zainudin, Y. Li Consum...
AI Chatbot for eCommerce: Top Benefits, Tools & Examples February 20, 2025 11 mins read ChatbotsE-Commerce 10 Best Examples of AI in eCommerce + Use Cases October 17, 2024 15 mins read ChatbotsE-Commerce Generative AI in eCommerce: Use Cases, Implementation & Tools ...
This research work was designed to investigate the changing dynamics of the retail landscape driven by omnichannel retailing, and to determine the effects on the omnichannel customer’s experience. The role of omnichannel customer behavior in the relation between omnichannel retailing and customer expe...
Customer experience creation: Determinants, dynamics and management strategies. J. Retail. 2009, 85, 31–41. [Google Scholar] [CrossRef] [Green Version] Kim, H.; Choi, B. The influence of customer experience quality on customers’ behavioral intentions. Serv. Mark. Q. 2013, 34, 322–338...
Industry leading solutions for Webex, Cisco Contact Center and the world's most popular enterprise applications and CRMs.
Intention to Use Digital Banking Services of Young Retail Customers in Vietnam (2021) 34. Deepthi, P.M., Purna, G.V.: Evolution of E-commerce in indian retail market and its future trends. In: Dynamic Business Trends and Innovations in Contemporary Times. Para-manount Publishing, pp. 162...
(2020). Reconceptualizing Integration Quality Dynamics for Omnichannel Marketing. Industrial Marketing Management, 87, 225–241. https://doi.org/10.1016/j.indmarman.2019.12.006 (Open in a new window)Web of Science ®(Open in a new window)Google Scholar Hübner, A., Holzapfel, A., & ...