You didn’t even have to repeat your order number or give them your email address! This is an example of effective omnichannel customer service. What is omnichannel customer service? Omnichannel customer service is an approach to customer service that provides an integrated and seamless customer...
Since then, Shopify Plus offered native omnichannel features, further enhancing their capabilities. Then at the end of 2021, Oh My Cream swapped its classic checkout system for Shopify POS to finally get 360-degree customer data. The brand also widely uses Shopify apps to address any ecommerce...