Texting is a popular customer service platform for many industries. From placing to-go orders with restaurants via text to booking appointments and sending appointment reminders to responding to insurance claims
Take the claims process in insurance: if a customer has a car accident, he might feel guilty and could look to agents for emotional support. If an insurer is too focused on first-call resolution and speed, the customer might come away with a negative view of the encounter—and, by ...
XI. GOVERNING LAW/DISPUTES: The Grand Prize Winner agrees that any and all disputes, claims, causes of action, or controversies ("Claims") arising out of or in connection with the Sweepstakes shall be resolved, upon the election by either the entrant or Sponsor, by arbitration conducted by ...
With A Built-In G-Sensor That Detects Sudden Impacts, It Automatically Locks And Protects The Associated Footage When An Event Is Detected On The Road, Secure Your Accident Footage For Insurance Claims.. [Hands-Free Voice&Touch Screen Control] F7n Touch Dashcam Features Voice Commands, Allowing...
Claims: What is claimed is: 1. A computer-implemented method in a contact center, comprising: receiving, by a computer of the contact center, an incoming contact assignable to a plurality of agents of the contact center; determining a value for the incoming contact; determining a subset of ...