Quickly add always-on support across the most popular digital channels so you’ll never miss a customer conversation. Optimize interactions with automated workflows Easily automate complex, multi-step self-service, support, and sales interactions—even those that require agent intervention—so you can ...
Consolidate data across channels to better understand your audience and their journey. Get Started Consolidate Cross-Channel Data Measure beyond a single website and collect customer interaction data across multiple channels - websites, mobile apps, and chatbots, so that it does not ...
Expand into more channels as you grow With every channel and tool you need under one roof, simply add to the Comm100 omnichannel communication platform as your operations grow and needs change. “With so many chat requests, we needed our bot to handle as many chats as possible. With machine...
Expand into more channels as you grow With every channel and tool you need under one roof, simply add to the Comm100 omnichannel communication platform as your operations grow and needs change. “With so many chat requests, we needed our bot to handle as many chats as possible. With machine...
An omnichannel contact centre platform is good for employees, too. Give your agents a 360-degree view of the customer over time and across all channels and touchpoints. With the right solution an agent can identify the phase of the customer journey, such as purchasing, onboarding or problem...
Customer Data Bring together multiple data sources in your business and activate them across all channels – personalizing every interaction. Marketing Automation Execute simple, single-channel campaigns or create sophisticated, cross-channel journeys at scale. ...
Outbound call center solutions that integrate preferred communication and payment channels to increase revenue and agent productivity.
Channels overview Channel prerequisites Set up a retail channel Set up an online channel Set up a call center channel Additional channel configuration Add a channel to an organization hierarchy Advanced auto charges Configure and use advanced auto charges ...
AI-powered recommender systems can drive shopper actions and improve conversion by offering relevant products and content at the most opportune moments across channels. This includes customer interactions on ecommerce sites, social media, email, mobile apps, and more. ...
Engage customers on their terms—meet them in the messaging channels they use every day. Discover how Stop fraud before it happens Protect & personalise interactions with proactive, intelligent fraud prevention. Microsoft + Nuance Nuance is now part of the Microsoft Digital Contact Center Platform...