Unlock success with Semarchy's retail data management solution. Unify customer and product data, enable omnichannel strategy, and boost operational efficiency.
Unify your Customer Experience strategy with Konnect Insights’ AI-powered platform. Streamline Social Listening, Analytics, Ticketing and CRM tools to drive seamless engagement. Elevate customer experiences with omni-channel engagement, advanced BI tool
Provide uniform service quality Focus on your customer journey Map customer touchpoints Identify transition points Remove friction between channels The shift to omnichannel represents a fundamental change in how businesses interact with customers, moving from channel-specific strategies to a unified, custome...
Set custom SLAs by channel to monitor and track the complete customer journey. Request demo Learn more PRE-BUILT INTEGRATIONS Customize your customer experience with our open APIs Create a unique CX experience, customized to your contact center operations. Connect over 50 essential tools, ranging fro...
Go Omnichannel Watch Video Demo MANAGE Empower Agents and Supervisors With Data-Driven Management Tools Compliance focused and analytics-powered, our hosted call center solutions maximize the quality and effectiveness of your supervisors and agents by placing modern, data-driven management tools at your...
Omnichannel Marketing Web Tools give your online presence the personalized marketing attention and individual marketing a loyal customer needs.
Omnichannel orchestration capabilities put you in the driver’s seat. The value is evident across a variety of scenarios: Balancing and optimizing inventory across every channel What if you had connectivity to all routes to market and high-quality, granular-level data for inventory in all your c...
How to create an omnichannel personalization strategy 1. Build your customer data foundation Creating truly personalized experiences starts with getting customer data right. Use a unified platform like Shopify to collect and house all your data in one place. As mentioned, you want to focus on firs...
Learn how Hexaware leveraged omnichannel call center solutions, AI agent assistants, and contact center as a service expertise, to improve customer service for an NEMT service provider.
As a global leader in digital third-party risk management, The Media Trust provides real-time security, data privacy, performance management and quality assurance solutions that help safeguard, monetize and optimize the user experience over devices. Read More > October 14, 2020 Why Your OTT Mix ...