Elevate Day-of-Travel with Live Activities: To convey real-time information to travelers, Hawaiian Airlines implemented Airship’sLive Activitiesfeature during an internal IT hackathon. It was the first airline to launch Live Activities — taking only two weeks from inception to go-live in the ap...
Increasing speed doesn’t onlyreduce churn; it results in a positive experience for the customer. Inone studythat looked at airlines responding to clients on Twitter, a response to a tweet that came in under 6 minutes resulted in a client beingwilling to pay almost $20 more. Reducing response...
Airlines, for instance, have significantly scaled back agents at check-in, as banks have done with tellers. Mobile is likely to be the device of choice for most interactions: 59 percent of farmers use their smartphone to research and purchase products from suppliers, and 42 percent say they ...