Online shoppers often prefer to return items to stores (or "offline return") than to mail them back. We study a new business practice, return partnership, wheredoi:10.2139/ssrn.3635026Nageswaran, LeelaHwang, Elina H.Cho, Soo-HaengSocial Science Electronic Publishing...
Although physical stores remain essential for many retail categories, retailers can’t overlook the shift towards online shopping that started in 2020. Online transactions are rising higher than offline ones every year. For instance, according toHow Many People Shop Online?there are 2.71 billion digit...
First, physical showrooms may prompt retailers to reduce store inventory, which increases availability risk and discourages store patronage. Second, virtual showrooms may increase online returns and hurt profits, if they induce excessive customer migration from store to online channels. Third, ...
Bricks and clicks”: The impact of product returns on the strategies of multichannel retailers Marketing Science, 30 (1) (2011), pp. 42-60 Crossref View in Scopus Google Scholar Park, Dayarian and Montreuil, 2021 J. Park, I. Dayarian, B. Montreuil ...
Kacen et al [3] showed that customers perceive conventional retailers as providing more convenient exchange and refund policies for returns, alongside more interesting social and family experiences. Hult et al [2]. found that the overall quality of the purchase experience is a strong driver of ...
3. Develop an approach for supply chain and logistics The pandemic has exposed the supply and logistical inefficiencies of many online retailers – many logistics companies were not set up to deal with the sudden surge in orders and the closure of or inaccessibility to overseas suppliers. A...
“Real-world stores help customers get to know a brand’s products, which gives them the confidence to buy online,” Gilliard says. In the case of clothing, customers who know their size can order exactly what they need, reducing the need for – and costs of – product returns. ...
The way this can be achieved is through technology, playing on the need for convenience. Customers are strapped for time; they will pay for convenience. Giving the customers what they want with automated ‘click & collect’, returns and even fitting rooms to decide before you buy. This ...
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to start a scan. when the button is pressed, barcodescanner invokes the mobile device’s user interface for the camera and barcode scanning function. when the camera detects a valid barcode, it displays a bounding box around the barcode, reads the data from the barcode, and returns the...