I contacted Octopus Energy at 9am and informed them of this, Lottie responded to my e-mail and organised an emergency engineer to attend and investigate/fix the fault which turned out to be a dead battery on the meter. The engineer replaced the battery, checked that my boiler and gas hob...
We took manual readings on the moving in day. Electricity reading was 18225. Weeks later after all the drama of moving home, I received my first electricity bill, which showed that the 'smart' reading sent to octopus from the meter on 9th August was 17388. A discrepancy of 837 kWh.I ...