For any test results that don’t match with a patient registered in the SMS system, the patient is instead notified over the phone. To meet this need, NSW Health Pathology set up a contact center quickly using Amazon Connect, a simple-to-use omnichannel cloud contact center that helps ...
1 University Of Sydney, Westmead NSW, Australia; 2 NSW Health Pathology, Westmead NSW, Australia; 3 Tweed Shire Council, Tweed Heads NSW, Australia; 4 Department of Agriculture and Water Resources, Canberra ACT, Australia; 5 University of Queensland, Brisbane QLD, Australia; 6 NSW Health, North...
Pathology used in its solution,Amazon Redshift—a fast and widely used cloud data warehouse—is key for running analytics. For any test results that don’t match with a patient registered in the SMS system, the patient is instead notified over the phone. To meet this need, NSW Health ...