The NSW Registry of Births, Deaths and Marriages met the challenge of increased customer demand by changing its approach to managing and allocating its resources. The Registry cut customer waiting times by 90% while dealing with 12% higher demand. This article shows how a public sector ...
Dominello's Digital Government Strategy was touted at the time as a bold vision for transformation across the NSW public sector, with the three-faceted strategy focused on customer experience and the government being digital on the inside, and brought together through the use of data. "Once Serv...
Launched in July last year,Service NSWhas brought together a number of different NSW government services under the one office, including Roads and Maritime; Births, Deaths, and Marriages; and small business support. Latest Australian news Australian government announces 5G working group members Australi...
Ensuring that NSW is liveable and prosperous by delivering thriving communities, public spaces, places and economies.
Find out how to get a tag or pass, calculate the tolls for a trip, and what to do if you receive a toll notice. Plus, information on rebate schemes.
Service NSWbrought together a number of different NSW government services under the one office, including Roads and Maritime; Births, Deaths, and Marriages; and small business support; and last year Service NSW became the first government provider in the state to deploy acloud-based virtual contact...
Launched in July 2014, Service NSW brought together a number of different NSW government services under the one office -- including RMS; Births, Deaths and Marriages; and small business support -- with the remit to be the one-stop-shop for state government interactions, combined with a mandate...