Curious about your Net Promoter Score? Use our NPS Calculator to discover your score and gain insights into enhancing customer satisfaction and NPS.
Aiming for a perfect 100 Net Promoter Score is an admirable goal, but it can be extremely challenging to achieve. Even well-known companies with highly loyal customers rarely reach this level, and good NPS scores can vary by industry. Therefore, when setting an NPS goal for your business, c...
Net Promoter Scores are typically displayed as an integer instead of a percentage. If all responders are Detractors, our score is a minimum of -100; if all responders are Promoters, our score is a maximum of 100. When we have the same amount of Detractors and Promoters, the NPS is a ba...
Every industry faces unique challenges that impact customer loyalty and NPS scores. Regulatory requirements, pricing structures, competitive landscapes, and product/service complexity can influence NPS benchmarks. Understanding these challenges allows for a more accurate comparison of NPS scores within the ...
3. Calculate Net Promoters Score with a survey tool Launching an NPS survey with survey software such as Survicate is super quick. Our platform runs NPS surveys with your customers and gathers the appropriate data. Later, you can check out your NPS score results in real-time through the Surv...
So, from what you can see, the Net Promoter Score can vary dramatically, and if you want to figure out whether your NPS score is good or bad, there are a variety of aspects to dig into. Further on, we will be looking at the absolute values of a good Net Promoter Score across indus...
Understanding your industry’sNPS benchmarkwill give you a strong indicator of performance in comparison to your competitors, and a goal to supersede. Get started with a relationship health solution. This type of insight can help provide context around a score and may help to explain why you’re...
With a relative score to compare against, you're getting closer and closer to a comparison that makes sense. But still, be warned — matching or beating industry benchmarks isn't the goal. The goal is to serve customers and drive revenue retention. If your largest customers are in the de...
Transactional NPSis a specialized form ofnet promoter scorethat focuses on specific customer interactions. Unlike broader NPS surveys that capture overall customer sentiment, tNPS focuses on the immediate aftermath of a particular transaction—whether that’s a purchase, a support interaction, or any ot...
Satisfaction Dashboard: Provides a comprehensive dashboard of satisfaction metrics, including customer satisfaction rate, NPS score over time, and comparison with benchmarks or industry standards. Actionable Insights Slide: Lists the key areas for improvement based on the NPS feedback, with visual icon...