Net Promoter Score is a customer satisfaction metric that measures the likelihood of recommendation. It asks your customers "How likely are you to recommend our company to a friend or colleague?" on a scale of 0 to 10. Net Promoter Score Calculation NPS segments the respondents into three cate...
How likely is it you would recommend our company to a friend or colleague? Enter number of respondents 0 1 2 3 4 5 6 7 8 9 10 ReleaseClear Types D% N% P% Result NPS® Turn Every hotel guest into a Loyal AdvocateMore info
The formula for calculating your NPS and transactional NPS are the same, so you can use one tool as your NPS and tNPS calculator. To use this calculator, just enter the total number of responses you have for each rating into the Net Promoter Score online tool. You’ll immediately see ...
How likely is it you would recommend our company to a friend or colleague? Turn Every hotel guest into a Loyal AdvocateMore info
Access Now Related resources NPS Transactional vs. Relational NPS® 7 min read NPS What Is a Detractor? 4 min read NPS What is Net Promoter Score (NPS)? 16 min read Customer Service Customer Service Experience 13 min read SEE MORE
The Net Promoter Score with zenloop Although the NPS can be calculated with an online calculator like this one or with an Excel spreadsheet, this is becoming an increasingly time-consuming challenge, especially with high survey volumes. Above all, the manual tagging of the answers of the...
Here’s a handy NPS calculator, an explanation of the NPS formula, and a step-by-step guide to how and why the calculation works.
Disregarding the Passives, subtract the percentage of Detractor responses from the percentage of Promoter responses to determine your Net Promoter Score. This score can range from -100 to 100. Free Customer Service Metrics Calculator Calculate your business's key metrics and KPIs for customer support...
Latest commit Git stats 19commits Nps A Net Promoter Score (NPS) calculator; does exactly as it says on the tin. Installation Add this line to your application's Gemfile: gem 'nps' And then execute: $ bundle Or install it yourself as: ...
See how your NPS compares against your industry:NPS Industry Benchmark Calculator Tracking NPS feedback and monitoring progress Track your trends The easiest way to monitor progress over time and accelerate your program is to track your score trends. By regularly collecting feedback from customers, ...