If the percentage value of the detractors is now subtracted from the value of the promoters, this results in a Net Promoter Score of 10. As mentioned, the passives are not directly considered in the calculation. The equation of the NPS is, therefore: ...
Net Promoter Score Calculation NPS segments the respondents into three categories:Promoters(9-10),Passives(7-8)andDetractors(0-6). NPS calculation formula is applied by subtracting the percentage of Detractors from the percentage of Promoters. ...
NPS Calculation Count the total number of promoters and detractors Group the responses to your NPS survey into three segments; promoters, detractors, and passives 😁Promoters 😐Passives 😒Detractors NPS Formula How to calculate your Net Promoter Score The formula to calculate NPS score...
Net Promoter Score calculation involves identifying Promoters, Passives, and Detractors. After categorization, it's time to calculate yourNPS.How to Find Your Net Promoter Score The NPS is measured by asking a simple question: “How likely are you to recommend us to a friend/colleague?” ...
How likely is it you would recommend our company to a friend or colleague? Enter number of respondents 0 1 2 3 4 5 6 7 8 9 10 ReleaseClear Types D% N% P% Result NPS® Turn Every hotel guest into a Loyal AdvocateMore info
Access Now Related resources NPS Transactional vs. Relational NPS® 7 min read NPS What Is a Detractor? 4 min read NPS What is Net Promoter Score (NPS)? 16 min read Customer Service Customer Service Experience 13 min read SEE MORE
How likely is it you would recommend our company to a friend or colleague? Turn Every hotel guest into a Loyal AdvocateMore info
Net promoter score calculation is simple You need two numbers for the NPS calculation formula: The percentage of detractors your business has… and the percentage of promoters your business has. Subtract your detractors from your promoters, write the number on a postcard and behold: NPS. But wha...
An indicator of getting good online reviews Net Promoter Score calculation dashboard in the GatherUp platform Capturing, tracking, and using an NPS survey can be a huge game-changer. While many businesses are willing to fly blind with what their customers think, NPS can help give you an ...
If your company surveys 100 people and has 40 promoters, 50 passives, and 10 detractors, your NPS calculation will read: NPS = (40/100 - 10/100) x 100 = 30 In general, any positive number is considered “good”—a positive NPS indicates that the number of customers likely to refer ...