在[圖表類型] 標籤中,從三個僅顯示分數的 Net Promoter Score 圖表類型中選擇: 或者,您可以使用分配圖表來顯示「批評型」、「被動型」和「推薦型」的細項: 在[顯示選項] 標籤中,按一下 [深度選單] 選擇您要如何顯示資料。 圖表類型 圖表類型說明
A net promoter score (NPS) is a metric that measures customer loyalty and willingness to recommend a brand to another person on a scale from -100 to +100.
NPS 類別 淨推薦值:淨推薦值 (NPS) 是一種客戶忠誠度指標,用於衡量客戶向他人推薦公司產品或服務的可能性,範圍為 0 到 10,0 表示「完全不可能」,10 表示「極有可能」。公司使用 NPS 來衡量客戶忠誠度水準並確定可以進行改進的領域。給出 9 或 10 分的客戶被視為「推薦者」,給出 7 或 8 分的客戶被視...
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Get a simple 1-10 rating score from customers and/or receive written feedback Detailed Activity Reporting See Activity Reports Get detailed NPS graphs on customer relationships and responses Export Data Export the reports as a pdf document and send them to your colleagues Filter Reporting Data Fetch...
The Net Promoter ScoreSM (NPS®) is a single, easy-to-understand metric that predicts overall company growth and customer lifetime value. These powerful tools can help you earn the passionate loyalty of your customers while inspiring the energy, enthusiasm and creativity of your employees. The...
Net Promoter Score (NPS) is the gold standard of CX metrics. Learn what it is, how it's calculated, and how it can benefit your organization.
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As Net Promoter Score surveys are recurring and limited (i.e., run every few months for a certain number of days), trigger your recipient’s reaction by creating a sense of importance. Provoke a sense of urgency in your audience with a clock-is-ticking kind of subject line, such as: ...
什么是NPS?——解读Net Promoter Score 04月17日 一、NPS的定义 Net Promoter Score(NPS)是一种客户满意度度量方法,由Fred Reichheld在2003年提出。它通过问卷调查来评估客户对于品牌或公司的忠诚度和推荐意愿。NPS的核心问题是:“您愿意向朋友或同事推荐我...