Timothy M. Harvey
“Some of our customers are actually shocked at how fast we react when a negative comment comes in. We’ve definitely received comments of, “Whoa. I just did this an hour ago. Is this an automated thing?” They think it’s really cool.” –Loni Spratt, Director, Customer Success Must...
In order to use this connector you need a paid service plan at nps.todayHow to get credentialsTo get an API-Key you need to go to https://app.nps.todayUse your login Go to the "Relations" tab Click "My Information" Click on the small cogwheel and choose API-Keys Add API key...
In aninterview, Derek Martin, American Express’ director of global consumer card sales, retention capabilities and strategies shares that NPS is far from a vanity metric. It has instead become one that has correlated with significant improvements to the customer experience and the business’ bottom...
According toHans Christian Grønsleth,SuperOffice’s Director of Digital Customer Experience and our very own NPS expert, some NPS follow-up conversations with customers reveal problems that can be fixed easily, while some reveal serious problems, which you can’t resolve by simply throwing in ...
Any previously dated statement of policy not consistent with these Management Policies, or with a director’s order that updates, amends, or clarifies policy, is to be disregarded. Under the Directives System, the most detailed and comprehensi ve guidance on implementing Service-wide policy is ...
PVPC stated that outside director candidates did not fully serve fiduciary duty (monitoring functionality) during their term, given the HMG consortium’s decision to spend W10.55tn to purchase KEPCO’s HQ land. Of note, NPS held 7.04%and 7.69% stakes in KIA and Mobis, respectively, as...
Nexus Publishing Society Meeting Minutes 11:30 am, Thursday, May 5, 2011 1. Call to Order In attendance: Darin Steinkey (President), Emily Laing (Treasurer), Trevor Burnett (Vice-President), Carol-Lynne Michaels (Director at Large), Adam Price (Director at Large), Dylan Wilks (Director ...
Dani Wawryk, former Director of Corporate Marketing and Communications at Vendasta, outlines a similar process in the video below: How to Respond to a Complaint When the Customer Is Wrong Let’s face it — not all customer complaints are crea...
Director for election as a Director at a general meeting, the shareholder should deposit a written notice of nomination and a notice signed by the person to be proposed of his/her willingness to be elected which shall be given to the Company within the 7-day period commencing th...