Anxious to potentially free up this patient’s bed, I grab his chart and make my way down the hall and into a windowless room around the corner, away from the hustle and bustle of the nursing desk. A middle-aged man rests quietly on the gurney – no iPhone, no TV, no magazine or ...
This was our only mistake, but I want to make clear again that at no point did we confirm any reservations with you, or go through any of the necessary steps to completing the reservation, because you had not gotten back to us. We are very sorry that things unfolded this ...