If the travel date is outside 28 days (between 1st September and 21st November inclusive) please email us atcustomerservices@greatnorthernrail.comPlease include your name, postal address, full journey details, and a copy of your TfL journey history using "TfL Delay Repay" as the email subject...
Northern Delay Repay Did you know you can claim Delay Repay if your Northern train was delayed by 30 minutes or more? Check out ourDelay Repaypage for more details. Northern franchise FAQs You may have heard that the Northern franchise has been government-operated since Sunday 1st March 2020....
If the travel date is outside 28 days (between 1st September and 21st November inclusive) please email us at customerservices@greatnorthernrail.com Please include your name, postal address, full journey details, and a copy of your TfL journey history using "TfL Delay Repay" as the email subj...
LIVE SERVICE UPDATES: Receive real-time updates on your regular services. Stay informed with personalised alerts from network experts. MAKE A CLAIM: Set-up your Auto Delay Repay feature and easily claim compensation for delayed journeys. ON-THE-GO ASSISTANCE: Request Passenger Assistance anytime you...
Making rail travel accessible At Great Northern, we are committed to making sure everyone can travel with confidence. The industry assisted travel scheme ‘Passenger Assist’, enables disabled and older people who prefer to request their assistance in advance, up to two hours before their journey....
Live train times Assisted travel Delay Repay Buy tickets Account Menu Home About us How we're performing National Rail Passenger Survey results National Rail Passenger Survey results Want to see how our service measures up? See how we did in National Rail’s most recent passenger survey. ...
Help and support Is there a problem? We’re here to help. Find out what we can do to support you and how to contact us at Great Northern. Train cancelled or delayed? Travel plans changed? Find out how and when you can get a refund. ...
(Journey abandoned due to disruption, if delayed whilst traveling please complete a Delay Repay claim here) Please then cut your ticket in half with a pair of scissors, diagonally from bottom left to top right. Place the two pieces slightly apart on a blank background and take a photo. Ens...
Before going further, please checkwww.nationalrail.co.ukfor alternative trains. If you need to change your ticket or you’re unsure if you need to change it, please visit one of our Ticket Offices, where we will be happy to help. ...
Yes, a small fee will be payable when collecting your item; the fee depends on the item’s value and this fee is dictated by National Rail Conditions of Travel. Title(required) MissMrsMrMsMxDrOther First name(required) Last name(required) ...