ARK performance heavily depends on the server config and mods. We never over-allocate resources, but even on an empty server, some ARK servers run very badly, depending on the savegame and loaded mods. Sometimes, players even build structures designed to cause server lags. However, the vast...
Remember. You aren’t just communicating with a website, it’s literally changing settings on their server, be patient. And if you put a lot of work into settings, save that. You can download and upload setting save files via the browser, probably the app too ...