Like most enterprises today, you need a contact center platform that can scale securely, deploy quickly and help you give your global customers the great experience they deserve with every interaction — all bu
Better CX, stronger KPIs Improve customer experiences and drive better results across your contact center with streamlined collaboration and top-notch voice services. Flexibility and agility Eliminate customized development and delays with this pre-built integration that deploys in hours and scales as you...
Professional Services Professional Services Industry-leading expertise, tools and know-how Implementation Partners NICE-certified implementation partners Business Consulting Your partner for successful transformation Training Contact Center Training Tailored education delivered by CX experts Support & Assistance Custom...
NICE inContact CXone是一款呼叫中心软件,使用智能全渠道路由、自动化和人工智能为呼叫中心员工提供最佳体验。使用智能数字平台与客户进行沟通和互动,并维护所有员工的绩效图表。它还与流行的CRM软件集成,以简化工作流程。动态RESTful API为呼叫中心提供增强的功能。 起步定价: 免费试用: 公司名称:NICE inContact ...
NICE CXone integrates with both Microsoft Dynamics and Microsoft Teams among other leading UC tools such as Fuze. Here’s a quick overview video of our Teams integration: Are fewer customer service representatives needed in contact centers due to chatbot implementation? No, in fact – inte...
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them ...
NICE inContact CXone customers also have access to a pre-integrated contact center and unified communications cloud solution from leading telecommunications carriers and unified communications as a service (UCaaS) providers. The latest release enables UCaaS partners to provide a consistent look...
"By focusing on building in agility through four key pillars (AI, digital engagement, self-service, and agent empowerment) CXone is setting the standard for delivering the latest innovations that build customer relationships that last," said Paul Jarman, NICE InContact's CEO, in ...
billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In theCustomer Experience Managementcategory, NICE inContact CXone has a market share of about 0.4%. Other major and competing products in this category ...
SALT LAKE CITY, Sept. 15, 2020 /PRNewswire/ -- NICE inContact CXone Delivers Best-In-Class Contact Center Capabilities to Ergon Energy Retail