Empirical Data-Driven Improvements:To improve call quality, contact centers need to base their efforts on empirical data rather than anecdotal evidence or subjective observations. Recording and monitoring 100% of calls ensures that every interaction is captured, providing a comprehensive dataset for analys...
The National Institute for Health and Care Excellence (NICE) published its updated guidelines on the diagnosis and management of myalgic encephalomyelitis/chronic fatigue syndrome (ME/CFS) in October 2021 [1,2]. NICE concluded that ME/CFS is a complex multisystem chronic medical condition and that...