error notification. So then 2 emails eventually arrive with two bookings. Still waiting for a call from a doc, who I assume now has to wade through a form of irrelevant data, try and get hold of me and then decide whether I need to be seen face to face. This replaces a two minute...
Frontline staff felt frustrated as they had to invest a lot of time writing protracted emails or spending time on calls. The People Services Team, responsible for addressing these queries, was dealing with repetitive enquiries and struggling with an increased workload. The...