There were notable differences in presenting complaint between the two groups and in particular, trauma was less common among the NHS Direct patients (6.6%) compared with those who had self dialled (37.5%). Patients who had first called NHS Direct were younger (p=0.033) and had endured ...
Supporting evidence sufficient to warrant further review may come in the form of an admission or documentation corroborating the allegation, such as a written reply from the respondent admitting to some allegations in the complaint. Complaints sup- ported by findings of unprofessional or illegal behav...