doctors indicated that what mattered to them was that the process should be transparent and that staff responsible for investigating complaints should be up-to-date and competent. There was also a clear feeling that in the event of a complaint being shown to be vexatious, there should be discip...
“There was an almost total disconnect between the positive way in which Ms Valera-Larios characterised Ms Mntonintshi in the original probation review (before the complaint) and the damning account she gave of her in the probation statement (after the complaint).” There were also claims that...
There were notable differences in presenting complaint between the two groups and in particular, trauma was less common among the NHS Direct patients (6.6%) compared with those who had self dialled (37.5%). Patients who had first called NHS Direct were younger (p=0.033) and had endured ...
Supporting evidence sufficient to warrant further review may come in the form of an admission or documentation corroborating the allegation, such as a written reply from the respondent admitting to some allegations in the complaint. Complaints sup- ported by findings of unprofessional or illegal behav...