The biggest challenge faced by customer experience (CX) professionals today is the changing and increasingly high expectations faced by their frontline staff. A new generation of customers expect instant solutions, 24/7 availability, digital and mobile access, flexibility and efficiency. Regardless of ...
Next-generation Customer Service.The article presents the insights of market development for Affiliated Computer Services Inc. vice president Michael Wooden regarding the use of social networks and consumer sites in managing businesses' consumer relations management (CRM) platform....
Nitel’s Managed Service Center provides dedicated tier-3 engineers to expertly design, install and support complex managed solutions. Learn about the MSC Real-Time Visibility Convenient access to your Nitel account and services provides the intelligence you require to manage your business. ...
Generative AI: powering the next generation of customer service for communications providers How communications service providers are embracing generative AI to increase customer satisfaction. February 2024 8 minutes A great customer service operation is paramount to success. This is especially true in...
As an esteemed institute in the field of hotel management, we had the pleasure of working with SimbaQuartz. Their dedication to providing cutting-edge IT solutions and digital services has greatly enhanced our operational excellence. The team of Simba Quartz is very good, and very prompt in repl...
A new-generation marketing, sales and customer service solution that supports operator internetization and digital transformation. A front-end solution for customer engagement, interaction, and e-commerce-style experiences. Product and offering definitions, packages, and pricing that accelerate the launch ...
Next Generation Technology Meets Unrivaled Customer Service Welcome to TRAFiX Why TRAFiX? TRAFiX is a broker-neutral financial technology solutions company that builds and implements innovative equity and options trading applications for the global financial services ecosystem. Our highly functional ...
Specialized Marketing Solutions for Property Management and PropTech Companies We're passionate about elevating property management and real estate businesses to new heights. Our expertise is in helping you stand out in a crowded market, find more leads, and generate significant revenue. With a strong...
Lead Generation and Prioritization Customer Insight and 360 View Account Opening Customer Self-Service and Engagement Capabilities Read the report Pick Up Industry Editions Ready for immediate use, right out of the box and solutions that make change easy, fast and simple. Banking retail banking...
Prospecting and Outreach Lead Generation and Prioritization Customer Insight and 360 View Account Opening Customer Self-Service and Engagement Capabilities Read the report Pick Up Industry Editions Ready for immediate use, right out of the box and solutions that make change easy, fast and simple. ...