Net Promoter Network According to surveys completed in 2015, the average NPS for software companies of all sizes is 23. NPS Benchmarks Surveys completed by software companies range from 91 to 1, with a lot of companies reporting net promoter scores between 20 and 40. ...
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計算NPS 自訂NPS 圖表 若要編輯 NPS 圖表: 前往調查問卷的 [分析結果] 區段。 在NPS 問題右上角,按一下 [自訂]。 在[圖表類型] 標籤中,從三個僅顯示分數的 Net Promoter Score 圖表類型中選擇: 或者,您可以使用分配圖表來顯示「批評型」、「被動型」和「推薦型」的細項: ...
——解读Net Promoter Score 爱采购寻源宝 一、NPS的定义 Net Promoter Score(NPS)是一种客户满意度度量方法,由Fred Reichheld在2003年提出。它通过问卷调查来评估客户对于品牌或公司的忠诚度和推荐意愿。NPS的核心问题是:“您愿意向朋友或同事推荐我们的产品或服务吗?”回答这个问题的客户被分为三类:推荐者、中立者...
什么是净推荐值 净推荐值(NPS)又称净促进者得分,是一种计量某个客户将会向其他人推荐某个企业或服务可能性的指数。它是最流行的顾客忠诚度分析指标,专注于顾客口碑如何影响企业成长。通过密切跟踪净推荐值,企业可以让自己更加成功。 净推荐值最早是由由贝恩咨询公司客户忠诚度业务的创始人佛瑞德·赖克霍徳(Fred Re...
Use NPS Surveys to get quantitative feedback on customer loyalty & measure the likelihood of repeat business and recommendations from loyal customers.
Net Promoter Score Benchmarks by Industries A good NPS often depends on the industry in which a business operates. Different sectors have varying average scores due to the nature of their products, services, and customer expectations. For example: ...
Net Promoter System® Overview How We Can Help Experience & Impact NPS Insights Our Team We created the Net Promoter System to help companies measure and manage customer loyalty. The Net Promoter ScoreSM (NPS®) is a single, easy-to-understand metric that predicts overall company growth and...
A net promoter score (NPS) is a metric that measures customer loyalty and willingness to recommend a brand to another person on a scale from -100 to +100.
Net Promoter Score Benchmarks by Industries A good NPS often depends on the industry in which a business operates. Different sectors have varying average scores due to the nature of their products, services, and customer expectations. For example: ...