Get the Net Promoter Score definition and the Net Promoter Score explained when you read about Net Promoter Score methodology. And get your NPS - FREE.
How to interpret Net Promoter Score® Net Promoter Score® is always expressed as a number from -100 to 100; the score is negative when a company has more detractors than promoters, and positive in the opposite situation. In the Net Promoter System®, average scores vary greatly between ...
Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter ScoreSMand Net Promoter SystemSMare service marks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld...
In most industries, Net Promoter Scores explained roughly 20% to 60% of the variation in organic growth rates among competitors. On average, an industry's Net Promoter leader outgrew its competitors by a factor greater than two times.
Employee Net Promoter Scores can be a valuable metric when it comes to employee sentiment, so it makes sense to conduct an eNPS survey on a regular basis. “In my experience, measuring your eNPS regularly is key to understanding the engagement and satisfaction of your workforce,” Gordon says...
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Net Promoter Score (NPS) is the gold standard of CX metrics. Learn what it is, how it's calculated, and how it can benefit your organization.
As Net Promoter Score surveys are recurring and limited (i.e., run every few months for a certain number of days), trigger your recipient’s reaction by creating a sense of importance. Provoke a sense of urgency in your audience with a clock-is-ticking kind of subject line, such as: ...
Without regional benchmarking, you might end up evaluating an average or Good Net Promoter Score as bad. Compare Scores By Channels NPS surveysare sent through diverse channels like email, social media, mobile apps, SMS, and so on. The survey response is bound to vary due to various factors...
To find out, we performed regression analyses of SUS againstNet Promoter Scores(Lewis, 2012a;Sauro, 2010a)—more specifically, against responses to the NPS LTR question. In total, we examined LTR data from 2201 users from over 80 products such as rental car companies, financial applications, ...