NPS 是「Net Promoter Score(淨推薦值)」的縮寫,這是客戶體驗項目中使用的一個指標。每位客戶都被要求回答以下問題:「如果評分從 1 到 10,您向朋友推薦我們服務的可能性有多大?」。通常,分數為 1 至 6 的被歸類為「批評者」,分數為 7 至 8 的被歸類為「被動者」,而分數為 9 至10 的被歸類為「推薦者...
Use NPS Surveys to get quantitative feedback on customer loyalty & measure the likelihood of repeat business and recommendations from loyal customers.
您的淨推薦分數 (Net Promoter Score ®) 是多少?我們提供可自訂的調查問卷範本,讓您在幾分鐘內快速算出您的 NPS®,並獲得重要的意見回饋。
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Net Promoter Score 是透過直接收集客戶意見來評估客戶滿意度的一種方法。快使用我們簡單好用的 NPS 計算工具來計算您的分數!
NPS stands for Net Promoter Score, which is a common metric used in customer experience programs. An NPS score measures customer loyalty by looking at their likelihood of recommending a given business.Your NPS score is measured with a single-question survey and reported with a number ranging ...
One of the tools we use to measure our effectiveness at building “client for life” relationships is the Net Promoter Score (NPS). An alternative to the more traditional client satisfaction research scorecards, the NPS is a management tool that gauges the loyalty of a firm's clients based ...
Net Promoter System® Overview How We Can Help Experience & Impact NPS Insights Our Team We created the Net Promoter System to help companies measure and manage customer loyalty. The Net Promoter ScoreSM (NPS®) is a single, easy-to-understand metric that predicts overall company growth and...
Master the Net Promoter Score (NPS) concept and its importance in customer satisfaction and loyalty. Learn how to calculate and interpret NPS to refine your customer experience strategy, boost brand advocacy, and drive long-term business success.
在某电子烟公司做 IT桌面运维的时候,需要做一些用户体验(满意度)的收集。 NPS可以简单理解为评估 产品口碑的指标。一般通过询问客户“从0～10分,你有多少可能 愿意向朋友推荐我们的产品和服务”来获得客户评分…