NBN said at the time that when taking into account the number of new premises activated, its complaints actually fell by 30 percent since the most recent half-year period -- though it acknowledged that it could do more to improve customer service. "With about 30,000 households and businesses...
Since we first created this guide to the fastest NBN plans, the number of internet service providers quoting close-to maximum typical evening speeds on the NBN 250 has increased considerably, creating greater competition in the process. Telstra and AGL plans are on the more expensive side, and ...
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Optus may enjoy a dominant position in Australia's telecommunications landscape, but how does its NBN service stack up against the rest?
NBN's website now makes note of the factors that could be affecting speeds according to three categories: "The set-up at your home or business", including networking equipment, Wi-Fi interference, and the amount of devices online at the same time; "your phone and internet service provider"...
(which is near Wollongong). The technician who attended was a gentleman named Andrew. The order number is mentioned above. I would like to let you know that the customer service I received from Andrew was first class. He responded to my initial enquiry immediately and was then able to ...
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This connects your home to your internet service provider. Once this process has taken place, your home can receive a broadband connection. When the connection is active, you can then connect your router. This device wirelessly distributes Wi-Fi, which is the method by which devices like ...
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Billing and payments accounted for the highest proportion of all complaints, at 44.3 percent, followed by customer service, at 39.8 percent; faults, at 30.4 percent; complaints handling, at 26.9 percent; contracts, at 23.9 percent; credit management, at 17 percent; connections, at 12.1 percent;...