“As we navigate the complexities of a digital world, this transition to a leading-edge cloud-native Contact Centre as a Service (CCaaS) solution serves as a cornerstone for reimagining customer care,” says MTN’s Group Chief Information Officer, Nikos Angelopoulos. “Our collaboration with Acce...
If Facebook can understand a customer so well, why not the telcos? MTN challenges MTN currently operates in: Botswana, Cameroon, Cote d’Ivoire, Nigeria, Republic of Congo (Congo-Brazzaville), Rwanda, Kenya, South Africa, Swaziland, Uganda, Zambia, Iran, Afghanistan, Benin, Cyprus, Ghana, ...
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“MTN Customer Service/Care call centre is the worst nightmare ever. No one is willing to assist callers there, you will listen to that irritating voicemail which keeps on echoing: press one and same thing, press 1, 2 and etc. When you press that 1 nobody answers the phone until you ...
When choosing an Internet package from MTN, Airtel, UTL or Orange Uganda, there are a number of factors to consider including price, speed, coverage, customer care. However, should you want to compare data bundles or Internet packages across the networks, then you can readthis post. ...
MTN Pulse users now get rewarded when they do certain activities on their phone with pulse points which they can use to get different data...