Dear service providers, I have signed a contract with MTN where I was purchasing a functioning model and some services. I have the duty to pay my instalments and MTN has the duty to provide me with this functioning device and the promised services. If MTN has a problem with one phone, s...
taking advantage of the roaming status visible on their accounts. It has been two months since MTN authorized an illegal SIM swap on my account. Despite numerous emails, the responses from MTN suggest that they are not thoroughly reading my complaints; they seem to reply just for the sake of...
To add insult to injury, I was told I would have to pay for the SIM swap that I did not even request!The consultant at the branch was clueless and wasted 45 minutes doing nothing productive, only to tell me the system was offline. After promising to get back to me, I’ve received ...