I factory reset my phone and can't get into it and I was waiting for the unlock code and phone was stolen and I can't get into my Gmail account that was on it I'm sorry to hear that you can't get into the account that was on your phone. Allow me to assist you. To clarify,...
I see no difference in how my wife's Tracfone Moto G Pure V2 (XT2163DL) works. I see no captions anywhere. For instance, when I use the Phone app to call my voicemail, I hear the prompts as usual but no captions. Is there something else I need to do?