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an assessment of why some operators have better NPSs than others analysis of the role of that bundling additional services plays in customer retention and how new service-based pricing models affect KPIs insight into the role of digitalising customer services and its impact on KPIs. Survey data c...
Just think about it: you wouldn't ask a first-time user to recommend your app to a friend—just like you wouldn't ask a person who's just browsing through your store if they're satisfied with your customer service. Every time you set up an in-app survey, make sure that: It doesn...
Explore this survey questions library to learn more about what to ask!Not just this, with tools that offer exit-intent popup overlays like Picreel, you can offer lucrative discounts to make them consider staying:6. Feedback About Customer Loyalty...
Latin America Marketing and Retail Media Trends Survey 2024 Report US Banking Consumer Habits by Generation 2024 Report The Influencer Marketing Agency Ecosystem 2024 Popular on EMARKETER Report Social Messaging Marketing 2025 Article 3 trends marketers overlooked in 2024 and how to capitalize on...
You can choose to deliver your Survey to web only, mobile only or across both web and mobile platforms. If multiple delivery platforms are selected, the Survey will be shown on whichever platform your customer visits first. For example, if all three platforms (Web, iOS, Android) are chosen...
Latin America Marketing and Retail Media Trends Survey 2024 Report US Banking Consumer Habits by Generation 2024 Report The Influencer Marketing Agency Ecosystem 2024 Popular on EMARKETER Report Social Messaging Marketing 2025 Article 3 trends marketers overlooked in 2024 and how to capitalize on them ...
The data for this study were collected using an online questionnaire to survey consumers who had experience in using mobile applications on a daily basis in Taiwan. The most popular online bulletin board system (i.e., the PTT) were selected as the survey distribution channels. Of the 367 ques...
Mixed methods including both personal interviews and survey data collected from end-users of different types of mobile content services are used. The conceptual mobile perceived value model that results from the first explorative empirical study supports a six- dimensional value view. The six ...
At the end of October 2013 some 22 wireless carriers had launched LTE networks, with 18 service launches in the last two months and 38 more expected by year end45 46 47. As much as 59 percent of respondents to the Deloitte Global Mobile Consumer Survey (GMCS) indicate a desire ...