Teams-certified contact center solutions Optimize customer engagement with an easy, seamless experience when connecting your existing contact center solution with Teams. Learn more Microsoft Digital Contact Center Platform Deliver a more innovative customer experience across all channels, driven by the Micros...
Integrate Microsoft Teams with your contact center to improve efficiency, reduce telephony costs, and boost agent productivity.
Teams 中的 AI、Copilot 和代理 管理和监视 Teams Teams、聊天和频道 会议和音频会议 语音- Teams 电话和 PSTN 连接 规划Teams 语音解决方案 Teams 电话 PSTN 连接选项 共享通话 - 更简单的解决方案 电话号码 短信 拨号计划和路由 网络设置和拓扑 紧急呼叫 ...
If you're an organization looking for an integrated contact center solution, see Certified Microsoft Teams solutions for contact centers for a list of certified solution providers, and see Connected Contact Center solutions for a list of providers in the process of certification. Next steps If you...
Create a One-screen, AI-first Contact Center Experience Using the Microsoft Teams Power Model PreviousNext Explore More Our Representatives Are Ready To Help! Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and any aspect of voic...
by Paul Martin, Contact Center Solutions Expert at Landis Technologies. Over the past few years, February 12, 2025 Using Microsoft Teams as a Call Center: Software Features & Functionality Many organizations have been asking questions about Microsoft Teams and its potential as a call ...
ice is a Microsoft Teams certified contact center that extends the user experience natively within Teams to drive collaboration, deliver complex routing, and enable configurable designs to enhance customer experiences. As an all-in-one solution, ice does not require users to switch back and forth ...
The Webex Contact Center Integration for Microsoft Teams combines rich opti-channel customer engagement capabilities with Microsoft Teams to break down barriers between contact center agents and the enterprise. Solution Features: Inbound calls from Microsoft phone system can be skills-based routed to ...
The storm Microsoft Teams contact center integration offers a unified solution with call and screen recording and with historic and real-time reporting.
SoftwareOne has partnered with Luware - one of the leading vendors of Teams contact centres and we offer this solution as a managed service for our customers on Microsoft Teams that need contact center and advanc...