Microsoft Teams, Skype for Business 反馈 本文内容 过去六个月通话队列的新增功能 创建呼叫队列的步骤 按照以下步骤设置呼叫队列 步骤1:设置常规信息 显示另外 3 个 呼叫队列将呼叫者路由到组织中可以帮助解决特定问题的人员。 呼叫一次分发给队列中的人员,他们称为代理。
The steps outlined in the article create Call queues using the Teams admin center. For instructions to create Call queues using PowerShell, see Creating Call queues with PowerShell cmdlets.Follow these steps to set up your Call queueStep 1: General info Step 2: Greeting and mus...
When you set up multiple auto attendants, you would usually assign a phone number to the main auto attendant's resource account. Resource accounts associated to nested auto attendants or call queues often don't need phone numbers. That auto attendant can direct callers to your call queues or ...
Set up general information Set the greeting and music Set up call answering Choose and assign agents Set up call exception handling Set up authorized usersThe steps outlined in the article create Call queues using the Teams admin center. For instructions to create Call queues using PowerShell, ...
Learn about Auto attendants and Call queues, and how to use them to help callers move through a menu system to reach people or departments in your organization.
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了解Microsoft Teams 的自动助理和呼叫队列如何与呼叫者的交互,并确保你的代理尽快与呼叫者连接。 你还将了解如何设置自动助理和呼叫队列。
队列应用是一种本机 Teams 体验,可扩展组织的客户参与功能。 此协作式呼叫处理解决方案允许团队成员管理客户呼叫和团队潜在顾客,以管理队列、访问报告和分析数据。 可以将应用固定到 Teams 的左侧,以便于访问。 根据权限,你的团队可以使用 队列 应用来:
A scalable way of overcoming the challenges of configuration, maintenance and overview of Call Queues, Auto Attendants and Microsoft Teams Agents. Included Call Queue Extended – your ability to take action as a contact center and be a hybrid working place. ...
If you have existing Auto attendants and Call queues that you're migrating to Teams, you need a plan to transfer your existing phone numbers to the new Auto attendants and Call queues. You might need to create a port order to move your numbers from another providers. We recommend that you...