Support for live chat and asynchronous channels Preconfigured automated message triggers for asynchronous channels Advanced settings for chat and channels Agent productivity tools Copilot in Customer Service Agents Feedback surveys Analytics dashboards and insights Service scheduling Connected Customer Service ...
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Operation ID: CreateAgent This operation is used to add a new agent to your LiveChat account. Parameters 展開表格 NameKeyRequiredTypeDescription Email login True string Name name True string Login status login_status string Title job_title string Defaults to: Support Agent. Permission ...
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Train agents:Train and assign staff to monitor the live agent channels. You may also need to plan internal processes to support this other engagement channel if your organization doesn’t already provide live chat. Author handoff scenarios:Create your handoff scenario logic (or configuring the built...
下表列出了在您使用 AI 代理(代理)时跨不同渠道支持的丰富的卡。 支持类别的范围很广,因为卡、功能和渠道的很多可能组合都适用。 我们建议您使用表中的信息作为基本参考,并在所需的渠道中测试每个卡。 展开表 ✔:支持;除某些渠道支持部分卡片操作外,完全支持卡片。 每个卡上允许的操作数量可能因渠道而异。
已删除的支持访问权限 GlintSupportAccessDeleted 用户已从“支持用户”角色中删除。 已删除的系统 GlintSystemDeleted 已删除Viva Glint系统。 已删除的用户 GlintUserDeleted Viva Glint用户删除活动。 禁用高级配置访问 UserAdvConfigDisabled 公司管理员用户在 Viva Glint 中禁用了高级配置访问。 已启用高级配置访问 User...
(Note: If you don't see it in the left sidebar when selecting the horizontal dots icon, search for ‘Live Chat’ and select it.) Each Team member should also add your Live Chat app to their workspace individually, as this is how your Team members can change their Agent Settings, suc...
Door uw bankrekening als betaalwijze te registreren of te selecteren, machtigt u Microsoft (of haar agent) een of meer afschrijvingen te doen ten bedrage van het totale aankoop- of abonnementsbedrag (overeenkomstig de voorwaarden van uw abonnementsdienst) van uw bankrekening (en zo nodig...
Allows end users to get in touch with a business support agent to discuss and address an issue. Download Virtual Event Manager Shows you how to create a calling and meeting bot that pulls users into a call at the scheduled time. Download Hiring/recruitment scenario Showcases the end-to-end...