建立假日排程並將其新增至您的服務行事曆,以防止服務等級協定 (SLA) 在您的服務組織不營業時受到影響。例如,如果您的服務組織有一個要在兩個工作日內回覆電子郵件案例的 SLA,您可以建立假日排程並將其新增至服務行事曆。 如果客戶在該假日提交電子郵件案例,則您的 SLA 不會有問題,並且不因假日不營業而受影響...
We will process and keep your personal data for as long as is necessary to meet the purposes for which the information was collected as set out in this policy and to meet our legal or business requirements, as documented in our corporate data retention schedule. ...
Enter the start and end times. Tip:You can type specific words and phrases in the Start time and End time boxes instead of dates. For example, you can type Today, Tomorrow, New Year’s Day, Two Weeks from Tomorrow, Three days before New Year's Day, and most holiday names. To show ...
Night Shift:11PM to 8AM, with a one-hour break at 3AM. Notes: If these calendars aren't quite working, you canadjust them for your project, or create a new base calendar that others can also use. If you changed calendar settings, but the resource's schedule didn't change as you exp...
4. Use Service Management to set up queues, routing rules, entitlements, service schedule, holiday schedule, and more. 5. Use Mobile Offline to enable mobile offline synchronization, enable entities for mobile offline, create profiles, and add users to a profile. 6. See Sync Errors associated ...
One event hidden while in Schedule View one or more rules cannot be uploaded to Microsoft Exchange and have been deacvtivated. This could be because some of the parameters are not support, or there is insufficient space to store all of your rules Online archive - folders are always collapsed...
Visualize forecast volumes and agent demand on a 15-minute interval basis, for a time range up to six weeks, depending on how many days of cases or conversations were created in the past. This forecast can be used to schedule agents to meet the near-term demand. ...
Use the New-CsOnlineSchedule cmdlet to create a new schedule. New-CsOnlineTelephoneNumberOrder Use the New-CsOnlineTelephoneNumberOrder cmdlet to create a telephone number search order. The telephone numbers can then be used to set up calling features for users and services in your organization...
Set-CsOnlineSchedule Set-CsOnlineVoiceApplicationInstance Set-CsOnlineVoicemailPolicy Set-CsOnlineVoicemailUserSettings Set-CsOnlineVoiceRoute Set-CsOnlineVoiceRoutingPolicy Set-CsOnlineVoiceUser Set-CsOnlineVoiceUserBulk Set-CsOrganizationalAutoAttendant Set-CsOutboundCallingNumberTranslationRule Set-CsOutboundTran...
· Xbox console sales totaled 6.6 million units, with strong holiday season performance · Phone Hardware revenue of $2.3 billion, with 10.5 million Lumia units sold driven by growth in affordable smartphones · Windows OEM Pro revenue declined 13%; revenue was impacted by the business PC market...