您是否需要更多适用于 Dynamics 365 Customer Service 的功能? 本学习路径讨论使用 Power Platform 扩展 Customer Service 应用。 讲师引导式培训 选择传统的课堂培训,根据自己的时间表,自己的节奏,在自己的地方学习。 安排讲师引导式培训 获得认证 完成自定进度培训和/或讲师引导式课程后,请尝试参加模拟考试,看看是否...
作为一个组织,您有必要了解客户的期望以及他们对优质客户服务的看法。 对客户期望了解得越深刻,客户服务战略实施的效率就越高。 Microsoft Dynamics 365 Customer Service 具有许多组织可以用来管理他们为客户提供的服务的功能。客户服务环境概述为帮助您深入了解客户服务环境,我们不妨看几个真实客户场景。
中级 功能顾问 业务用户 Dynamics 365 Customer Service 您是否需要安排员工和其他资源来服务客户? 本学习路径讨论如何配置和使用 Customer Service 日程安排。 此学习路径可帮助你备考 Exam MB-230: Microsoft Dynamics 365 客户服务功能顾问。 先决条件 基本了解 Dynamics 365 Customer Service 开始 添加 添加到集合...
中级 管理员 功能顾问 业务用户 Dynamics 365 Customer Service 开发和部署真实的全渠道解决方案对于任何组织成功向客户提供客户服务至关重要。 通过在不受所用渠道影响的情况下确保统一的情景体验,组织可以提升客户满意度,加快问题的解决速度和增加收入。 通过 Dynamics 365 的 Customer Service 全渠道解决方案,组织可以...
It is customer relationship management training and then MS Dynamics CRM/ Dynamics 365 is taking care of the full satisfaction of the customer and loyalty of the other business improvement. An additional, it helps the business expansion and the way that Microsoft Dynamics is very specialization and...
Empower service representatives with Microsoft Dynamics 365 Customer Service, using generative AI and automation to enhance customer service and experiences.
Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, February 2024. [2] Gartner, Magic Quadrant for the CRM Customer Engagement Ce...
Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, February 2024. [2] Gartner, Magic Quadrant for the CRM Customer Engagement Ce...
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