A'yunin, Q., & Surharyanta, D. (2012). Analisis Tingkat Kualitas Pelayanan Jasa Menggunakan Metode Service Quality (Servqual) FUZZY di Instalasi Radiologi Rumah Sakit Umum Daerah (RSUD) Panembahan Senopati Bantul Tahun 2012. KESMAS, 7(1), 1-54....
As a supporting tool in formulflting improvementstrategies, SERVQUAL & Importance - Performance Analysis (IPA) has gained popularity among practitioners in service industries for its simplicity and ease of application. Nevertheless, there are stilla lot of criticism revealing limitation of both ~rev1ou...
ANALISIS KUALITAS PELAYANAN DENGAN MENGGUNAKAN METODE FUZZY-SERVQUAL PADA KANTOR POS PUSAT KOTA PADANGThis study aims to analyze: (1) The level of customer satisfaction with the quality provided by the Padang City Center Post Office (2... W Afriyuni,R Rahmiati,MR Linda - 《Jurnal Ecogen》 ...
Research conducted using the SERVQUAL method to measure the quality of service based on the five dimensions of service quality by analyzing gaps that occurs due to a mismatch between customer expectations and perceptions of the quality of service received. In this study wants and expectations of ...
This paper aims at analyzing the use of servqual method in measuring quality of existing information system service. By applying stages described, management will recognize quality level of information system being used and will be able to give correction to improve service quality.Fathoni, Fathoni...
Data were taken with questionnaires by 80 respondents and data analysis used SERVQUAL. The results showed that the overall levels of accident victims satisfaction with the service of insurance company Jasa Raharja levels are dissatisfied. This is evident from the value of the gap between perception ...
ANALISIS KUALITAS PELAYANAN JASA DENGAN METODE SERVQUAL DAN QUALITY FUNCTION DEPLOYMENT (QFD) (STUDI KASUS PADA STASIUN GUBENG SURABAYA)This research was made based on the existing problems in Surabaya\\udGubeng Station, namely the lack ... M Shinta 被引量: 0发表: 2014年 加载更多来源...
Pengukuran Tingkat Kepuasan Pelanggan Terhadap Kualitas Pelayanan Jasa Transportasi Menggunakan Metode SERVQUAl Dan PGCV (Potential Gain In Customer Value) (Studi Kasus: BPU. Rosalia Indah)Research on the BPU. BEAUTIFUL ROSALIA is done ... R Adi Nugroho 被引量: 0发表: 2015年 STRATEGI PERBAIKAN...
Pengukuran tingkat kepuasan pelanggan terhadap layanan di bengkel XYZ dengan metode servqual, IPA, dan KANO XYZ workshop is an authorized service station of the vehicle brand X. official workshop is one of place for vehicle owners of the brand in question for servicing or repair activities. Au...
ANALISIS KEPUASAN PASIEN FARMASI RAWAT JALAN MENGGUNAKAN METODE SERVQUAL (Studi Kasus di Rumah Sakit Swasta X Jakarta) Currently, Indonesia's health development began to emphasize on improving the quality of health care, where service quality should be oriented to customer satisfaction in order to ...