Data analysis uses the IPA (Importance Performance Index) method. The sampling technique used purposive sampling, with the number of respondents being 100 Creative UKM managers. The results of the IPA analysis of 43 attributes show that the information system in providing accurate...
ANALISIS KEPUASAN PELANGGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS DAN CUSTOMER SATISFACTION INDEXud (Studi Kasus K.A Argo Muria Semarang-Jakarta Stasiun Besar Semarang Tawang)ud主要由TRI HAYATI ARDIAN、Suliantoro Hery、Rumita Rani编写,在201
ANALISA IMPLEMENTASI CUSTOMER RELATIONSHIP MANAGEMENT PADA INDUSTRI PERBANKAN DENGAN METODE IMPORTANCE-PERFORMANCE ANALYSISud(Studi Kasus PT. Bank Pembangunan Daerah Jawa Tengah Semarang uddan PT. Bank Negara Indonesia Cabang UNDIP Semarang)ud主要由Nur P
As a supporting tool in formulflting improvementstrategies, SERVQUAL & Importance - Performance Analysis (IPA) has gained popularity among practitioners in service industries for its simplicity and ease of application. Nevertheless, there are stilla lot of criticism revealing limitation of both ~rev1ou...
STRATEGI PENINGKATAN KUALITAS PELAYANAN JASA DENGAN MENGGUNAKAN METODE IPA (IMPORTANCE-PERFORMANCE ANALYSIS) PADA AHASS 01108 ANUGRAH JAYA SEMARANG... PA Kusumo,S Sofyan 被引量: 0发表: 2015年 ANALISIS KUALITAS PELAYANAN DENGAN MENGGUNAKAN METODE FUZZY-SERVQUAL PADA KANTOR POS PUSAT KOTA PADANG ANAL...
This study aims to measure the level of satisfaction of classroom users using the Importance Performance Analysis method which is based on the End-user Computing satisfaction variables, namely: content, accuracy, format, ease of use, Timelines. This research was conducted usin...
The Customer Satisfaction Index (CSI) and Importance-Performance Analysis (IPA) methods were used to measure current customer satisfaction. Overall, the results showed that the CSI reached a value of 90.29%, indicating that consumers are very satisfied with the services provided. Through...
doi:10.35384/JEMP.V4I1.120Nafisah YulianiDiana Novita
Analisis Kepuasan Konsumen Berbasis Metode Importance Performance Analysis (IPA) terhadap Hagu Coffee & Space Kota Bogor Increased customer satisfaction is a key element to maintaining business continuity. Increasingly fierce competition in various industries encourages every... N Rizkilawati,MF Ramadhani,...
Analisis Kepuasan Konsumen Terhadap Kualitas Pelayanan Dan Harga Produk Pada Supermarket Dengan Menggunakan Metode Importance Performance Analysis (IPA) Currently, the number of retail companies grow rapidly. This condition make high level competition between retailing in Indonesia and each of company need...