Holding a master’s degree in information technology, Fabricio felt a need for deeper knowledge in management and finance to help him in his day-to-day business. He also wanted to advance his career and qualify for taking on more responsibility – doing an EMBA at Mannheim Business School tic...
Answers to the questions are established according to a 7-point Likert scale with values ranging from 1–7, 7 being the highest degree of identification with the proposed question. Table 2 displays the mean values for the different questions that help define the three skills under consideration ...
degree of personalization with regard to the requirements and potentials of the different customer segments – Evaluation and selection of the business options according to the target system selected business options for implementation – Synchronization with personal customer dialogue in terms of contacting...