“Genesys plays a role in helping us reach these new KPIs because, eventually, as the journey moves from an initial call to chat to email, we’ll have visibility of all of it,” said Argos. Genesys plays a role in helping us reach these new KPIs because, eventually, as the journey mo...
“Our vision has always been to take healthcare to wherever our members are, and Salesforce supports this by enabling us to deliver care and support across multiple channels. We deliver this support through voice, video, and live chat,” said Sylvia Stolk, Chief Digital & Transformation Officer...