1.) Talkdesk allows us to integrate all Calls, Chats and E-mails into one location for Agents to work. 2.) Talkdesk has a built in "Agent Assist" that transcribes calls and offers solutions from a built in Knowledge Base. 3.) Talkdesk provides far more reporting options then other Call...
As a feature that’s only in testing, there are a number of unknowns. A test of the feature also doesn’t necessarily mean that the tool will see a wide-spread launch. The resume tool — if it actually launches — could be competition for the social media network designed for profession...