Today the business environment is characterized by changing customer expectations, technological and product advances, legislative and political developments, and economic and competitive conditions which contribute to an increasing emphasis on service quality for all organization.Managing Quality 6e...
突然男孩啼声。他的母亲审判了她[translate] aManaging service quality is vital to retain customer satisfaction and improve business profitability. 处理的服务质量是重要保留用户满意和改进企业有利。[translate]
Service Quality and Customer Satisfaction: Experience of Customers' in Postal Service Providing great quality service is essential for a sustainable competitive advantage in today's aggressive business environment. Organization's success could positively influence by customer satisfaction. This study tried to...
USA a r t i c l e i n f o a b s t r a c t Article history: This research aims to examine the nature of the moderating influence of empowerment on the effect of service Received 28 August 2013 training and internal marketing on service quality in a high customer contact B2B ...
Improving quality in hospital end-of-life care: honest communication, compassion and empathy. With over half of expected deaths occurring in acute hospitals, and a workforce not trained to care for them, good quality end-of-life care in these settin... Deb,Rawlings,Kim,... - 《Bmj Open ...
Managing service quality at the IS help desk : toward the development and testing of tech-qual, a model of information systems (IS) technical support servi... Managing service quality at the IS help desk : toward the development and testing of tech-qual, a model of information systems (IS...
This paper outlines a concept for measuring IT service quality as perceived by the customer. The IS version of a marketing instrument called SERVQUAL, which generates a quality score for any kind of services, is adjusted to receive a quality score for IT services. In 1994 an IT SERVQUAL was...
The novelty of this result lies in the explanation of the phenomenon: that when the customer base decreases due to a change in prices or service quality, companies may experience gains in profit that result not from a decrease in costs associated with serving fewer customers but from an ...
Management science & operationsService managementService quality/excellence Volume 24 Issue 62014The 2013 Naples Forum on Service Issue 52014 Issue 42014 Issue 32014 Issue 22014 Issue 12014 Volume 23 Issue 62013 Issue 52013 Issue 42013Selected papers from the 2012 SERVSIG Conference ...
(2011), "The customer experience: a roadmap for improvement", Managing Service Quality, Vol. 21, No.1, pp. 5-24.Johnston, R., & Kong, X. (... R Johnston,X Kong - 《Managing Service Quality》 被引量: 206发表: 2011年 Managing the Customer Experience _html_urlhttp://scholarworks....