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Performance Reporting and Help Desk Metrics–Learn what the important Help Desk key performance indicators (KPI) are and how they are used by management to understand how the team is performing. We cover important steps to ensure you capture accurate data to measure, manage, and implement continuo...
This book contains an in-depth coverage of operational requirements for the help desk once it has been implemented. It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. It even has a chapter on marketing, which...
The updated Disqualifications report now includes a visualization of disqualifications across different pipeline stages, detailed breakdowns of rejection reasons, top-level metrics tracking (e.g., rejection rates and candidate withdrawals), and several customization options regarding candidate details. These ...
such as email and auto-summarization, and technical tasks, such as troubleshooting, learning, and debugging assistance, helped the team develop a set of metrics they could track to see how the model assisted the engineers, impacted their productivity, and contributed to our customer’s experienc...
Workforce Analytics:Offers insights into HR metrics, aiding in strategic decision-making and workforce planning. Compliance:Assists in maintaining adherence to employment laws and regulations, reducing legal risks. These features form the backbone of effective HR software, ensuring that the various facets...
Internal help desk metrics, such as tickets solved, tickets reopened, ticket escalations, issues by resolution area, as well as incidents and problems Observations of behavioral change Project KPI measurements Benefits realization and ROI Adherence to timeline ...
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Common Use Cases Survey Projects Workflows Stats iQ Text iQ CX & BX Dashboards 360 Engagement Lifecycle Pulse Ad Hoc Employee Research Website / App Insights Conjoints & MaxDiff Frontline Feedback XM Directory Employee Directory Extensions & API Library Page Ticketing ...
Middleware - Tool designed to help engineering leaders measure and analyze the effectiveness of their teams using the DORA metrics. (Source Code) Apache-2.0 Docker/Python/Nodejs Mixpost - Self-hosted social media management software. Easily create, schedule, publish, and manage social media content...