Ashkanasy, NM, Hartel, CEJ & Zerbe, WJ (eds) 2012, Experiencing and Managing Emotions in the Workplace, Emerald Group, Bingly, United Kingdom.Menges, J. I. (2012). "Organizational emotional intelligence: theoretical foundations and practical implications," In Experiencing and Managing Emotions ...
内容提示: Managing Emotions in the Workplace: An Examination of Race-based Treatment of African American PAs Darron Smith, Ph.D., PA-C The University of Tennessee Health Science Center Cardell Jacobson, Ph.D. Brigham Young University 文档格式:PDF | 页数:31 | 浏览次数:23 | 上传日期:2015-...
Managing Emotions in the Workplace0.0 作者: Neal M·Ashkanasy | Wilfred J·Zerbe | Charmine E·J·Härtel 出版年: 2002-7 页数: 358 定价: $ 67.74 ISBN: 9780765609380 推荐文章猜你喜欢附近的人在看推荐阅读拓展阅读短评 最新 热门 暂无评论...
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Emotions in the workplace are nothing to fear. But, if they become disruptive, it's important to deal with them properly. In an emotional crisis, it's vital to show that you're in control. Stay calm, defuse the situation, and give your team members the chance to walk away with dignit...
Managing Emotions in the Workplace This study conceptualizes emotional labor (namely, the display of emotions during service interactions) in terms of frequency, duration, and emotional diss... JA Morris,DC Feldman - 《Journal of Managerial Issues》 被引量: 884发表: 1997年 Culturally tuned ...
This work could also examine how workplace display rules may shift over time as a result of Conclusion People often feel the need to express emotions that violate workplace display rules. Because suppressing emotions is often difficult, can be psychologically costly, and prevents the expression of...
Today it is believed that even a little bit of stress will inhibit employees’ work performance. This is due to: Even relatively slight stress distracts an employee. People facing stress concentrate more on the repulsive feelings and emotions rather than on the work/job at hand and consequently...
“For one thing, a leader at that age can be better at solving interpersonal or abstract problems,” the Odgers Berndtson report said. “They tend to value the future just as much, if not more, than the present. Also, over-50s tend to have developed the ability to regulate emotions and...