customer success manager engineering manager 岗位职责: 1、客户沟通:负责与海外客户的沟通,包含不限于即时通信工具、邮件、电话会议; 2、项目管理:根据客户需求提出计划与预算管理、内外部资源协调、进度与节点管理;向客户呈交报告; 3、负责产品推广计划制定、配合推广团队进行全网营销推广 ...
- Manage the entire lifecycle of cooperative clients, including accurate project delivery, meticulous client relationship maintenance, detailed renewal management. Identify value-added sales opportunities while ensuring customer satisfaction. - Regularly consistently engage with clients, gaining a deep understandi...
我们常说的CSM其实是代表了两个词:即Customer Success Management,或者Customer Success Manager。前者是一个业务,后者代表一个业务角色。 当我们讨论岗位时,CSM指的是后者,即客户成功经理。所以,我们不能把这两个概念混在一起说,这是两个不同的问题。一个是关于在客户成功业务上,是否值得重点投入的问题;另一个是...
Become the “voice of the customer” and communicate feedback to internal stakeholders Identify potential superfans for customer success stories, testimonials, referrals, etc. Utilize customer success management (CSM) and customer relationship management (CRM) tools,such as HubSpot, to track customer in...
6 + years professional work experience in marketing research,business analysis in retail or FMCG industry and at least 2 years in team leader or team management position Strong Business English knowledge, both verbal and written (and local language if required) ...
Management of full P&L and team management experience Prior experience in the Home Appliance industry, more knowledge about small home appliances. Excellent oral and written communication skills in Chinese and English Proficient with MS Office suite (Word, PowerPoint, Excel) Excellent logical thinking ...
13. Time Management In a perfect world, you would only have to work with one customer at a time. But, most customer success teams deal with multiple customers simultaneously, and CSMs are typically responsible for managing several accounts all ...
Learn what customer success managers do for businesses & how they differ from customer support. Explore CSM duties, KPIs, skills, job descriptions & more.
Qualifications What we’re looking for At least 1.5 years working experience in China 3+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role A strategic problem solver with excellent project management skills Customer driven and able to...
The ability to understand customers' motives allows managers to better communicate the solutions and, as a result, increase customer satisfaction. Time management skills Customer success managers need to be able to manage multiple projects at once, prioritize their workload, and meet deadlines. They ...