ServiceDesk Plus is a flagship IT service management (ITSM) software with integrated IT asset management, CMDB, problem management, and change and release management, along with robust service desk capabilities. ServiceDesk Plus also includes native proj
ServiceDesk Plus is a flagship IT service management (ITSM) software with integrated IT asset management, CMDB, problem management, and change and release management, along with robust service desk capabilities. ServiceDesk Plus also includes native proj
ServiceDesk Plus is a flagship IT service management (ITSM) software with integrated IT asset management, CMDB, problem management, and change and release management, along with robust service desk capabilities. ServiceDesk Plus also includes native proj
More than 20,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity ...
Compared to other ITSM tools, ServiceDesk will have to step up their knowledge base tools. If they could make it open enough to be integrated with other applications or other systems it would be very useful. Read full review Related questions...
CMDB or Configuration Management Database is perhaps ServiceDesk Plus’ finest feature. An ITIL concept, the CMDB facilitates relationship building between various resources to correctly identify consequences of potential changes and record current configurations. ...
purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service ...
8、er CallRecord Basic DetailsType of RequestIncidentClassify incidentSpecify Category, Priority and Business ImpactCan ServiceDesk Resolve the Incident?Provide resolution to the userClose the incidentService RequestService Request / Request for informationAssign to the Specialist GroupAfter resolving事 ...
ADSelfService Plus Identity security solution with multi-factor authentication, single sign-on, and self-service password management capabilities 2.4k Posts 5k Replies 8 Forums ServiceDesk Plus MSP Full-stack ITSM suite with enterprise service management for MSPs. ...
with other ManageEngine (ME) software and third-party tools. You can, for instance, integrate OpManager with other ME software like ServiceDesk Plus, AlarmsOne, and Analytics Plus. You can also integrate OpManager into apps like ServiceNow, ServiceDesk, Slack, or more via Webhook or their REST ...