结果1 题目The speaking skill introduced in this unit is ___. A. making and responding to complaints B. giving and responding to advice C. making and responding to apologies 相关知识点: 试题来源: 解析 A 反馈 收藏
Lloyd-Bostock S, Mulcahy L (1994) The social psychology of making and responding to hospital complaints: an account model of complaint process. Law Policy 16:123-147.Lloyd-Bostock, S. and Mulcahy, L. (1994) The social psychology of making and responding to hospital complaints: an ac...
of 399 hospital complaints entering the National Health Service formal complaints procedure, this paper analyzes the interaction between complainant and hospital as a social episode in which the hospital is called to account for violation of the complainant's normative expectations and makes its response...
解析 greeting and introducing;asking for and giving directions;congratulating and sympathizing;making complaints and giving warnings;asking and offering suggestions;expressing worrries and reassurance;making and responding to requests;denying and admitting;giving invitation;life experience;sports;friends;weather...
Surgeons' experiences of complaints to the Health and Disability Commissioner. AIMS: To investigate details of patient complaints to the Health and Disability Commissioner about surgeons-to identify factors in the patient-surgeon interaction that might make a complaint more likely, and to consider ways...
aPart of responding to customer complaints is getting to the root of the problem to make sure it does not occur again. This aspect of customer service is covered in the topic 'Making changes'. 一部分的反应顾客怨言有问题的根确定它再不发生。 顾客服务的这个方面在题目报道‘做改变’。[translate...
5.11 Changes to certification requirements/认证要求的变更 KCB shall inform all its clients for Sustainable Textile certification services of any change to the standards requirements./KCB 将及时告知其客户关于可持续发展纺织品认证服务的标准变更. 6. Complaints and Appeals/投诉和申诉 6.1 General/总则 KCB ...
Complaints about the high cost and long wait for a phone line began to reach the Politburo China Telecom and the State Council. If China Telecom was to hope to reach needed to add more people, much less offer universal service, it could no longer lines as fast as it count on a ...
Yet there are many features of discursive psychology which arç germane to this field. One of the founders of this approach, Jonathan Potter (1996, p. 87) explains its focus: “How is a blaming achieved? How is a particular version of the world made to seem solid and unproblematic? How...
Putting the Picture Together - Inquiry into Response by Government Agencies to Complaints of Family Violence and Child Abuse in Aboriginal Communities This inquiry was required to examine the actions of government agencies in responding to complaints of family violence and child abuse in Aboriginal commu...