CX Trends 2023: Immersive CX marks the dawn of a new era in service Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends. ...
8 loyalty trends for 2024: intelligent, data-led marketing Loyalty collection mechanics: identifying members at the POS Pay with points: unlocking loyalty program value Loyalty rules, and the loyalty rules engine Loyalty trends 2023: a year of cost-driven innovation AI in loyalty marketing and loya...
From 2022 to 2023, total operating revenue at the CBRE sample increased by 8.8%, while guest loyalty program fees paid grew by 17.0%. The greatest difference between revenue and loyalty program fee growth was observed in the upscale, economy, and upper-midscale segments. For ourTrends®survey...
For a full discussion of each of those trends, as well as to hear from The Vitamin Shoppe about how they’ve evolved their Healthy Awards loyalty program, watch this on-demand webinar. We hope you enjoyed our “How & Why to Evolve Your Loyalty Program” webinar. Some of our other on-d...
With economic uncertainty, the cost of living crisis and rising acquisition costs, fostering customer loyalty has never been more important. We’re here to help with 5 key customer loyalty trends for 2023. Together with Censuswide, we polled 2000 consumers across the UK to uncover key drivers ...
However, successful execution won’t be simple as seemingly every brand offers some sort of loyalty program. Brands will need to differentiate their offerings and pay keen attention to the loyalty program trends likely to flow through marketing channels and best position their tools to maximize ...
The 2023 loyalty program trends are driven by data-led insights, shaping the travel and financial services sectors. Personalized rewards, experiential perks, strategic partnerships, and diversification are the pillars of successful loyalty programs. By analyzing data and understanding customer preferences, ...
Loyalty Bootcamp with Enmarket: 2023 Loyalty Trends and Best Practices On The Border: Right-Sizing Your Loyalty Program Online Ordering Evolves: Insights from Paytronix Data Experts Share the Love: How Mr. Pickle's and Ike's Sandwiches Mastered Guest Engagement The Future of Digital Guest Engagemen...
Patagonia, an American outdoor clothing retailer, is known for its commitment to environmentalsustainabilityand ethical business practices.Supporting ESG causesis increasingly important to brands—plus, it’s one of the top three loyalty program trends for the coming years. Customers appreciate the compa...
According to the Global Customer Loyalty Report 2023, strategic partnerships are one of the top three loyalty trends for the coming years. These partnerships are also great for increasing loyalty program engagement and value, because they can give you access to new customers or markets, expand your...